Terms of sale
General sales conditions
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Article 1: Star roots
Racines d'étoiles is a self-employed company, registered under the name of Blandine Ferry in the Paris Trade and Companies Register with the siret number 80366107300038
VAT not applicable, article 293B of the CGI.
Address: 3 rue du cimetière Nexus 143 - 94500 Champignys-sur-Marne
Site: www.racinesdetoiles.com
Contact : rootsdetoiles@gmail.com
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Article 2: Customer service
For any information, question or advice, you can contact our customer service by Email: rootsdetoiles@gmail.com
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Article 3: Validity of the order
The consumer acknowledges being fully informed that his agreement regarding the content of these general conditions does not require a handwritten signature. Any order validated by the consumer on the website www.racinesdetoiles.com implies the prior acceptance of these general conditions.
When confirming your order materialized by sending an email, you declare to accept the content thereof as well as all of these general conditions of sale fully and without reservation. Your order will then be processed so that you can receive your package. You can print your order form. Upon registration of your order, an acknowledgment of receipt will be sent to your email address. This acknowledgment of receipt will specify the exact amount that will be invoiced to you and the terms of delivery of your order. This acknowledgment of receipt constitutes acceptance of your order and will validate the transaction. However, we reserve the right to cancel any order from a customer with whom there is a dispute over payment for a previous order.
These general conditions of sale express all the obligations and rights of both parties. Also, the consumer is deemed to accept without reservation all the provisions provided for in the said conditions.
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Article 4: Terms of payment
The payment of your purchases on the Site is made exclusively in Euros and is carried out either by bank card stupid by paypal. PayPal allows you to pay directly without sharing your financial information over the Internet. PayPal automatically encrypts your confidential data using the best technologies available on the market (Secure Sockets Layer -SSL- protocol with 128-bit encryption key).
Small precision: to buy on the Poupée Rousse store via Paypal, you are not required to have a Paypal account.
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Article 5: Product availability
Our product offers offered on the Site are only valid while stocks last. In the event of unavailability of the product after placing your order, we undertake to inform you within 7 days and to indicate to you the waiting period for receipt of this product. If necessary, you can, if you wish, request the cancellation (reimbursement by transfer within 15 days) or the replacement of a product by sending us an email at the address rootsdetoiles@gmail.com
In the event of unavailability for personal reasons, on the part of Ange for a card reading, new deadlines may be offered to you, or another person whom Ange can attest to the quality of the card reading, with human and benevolent qualities to which we are attached.es If none of our solutions suits us, you can, if you wish, request the cancellation of the service (reimbursement by transfer within 15 days) by sending us an email at the address rootsdetoiles@gmail.com
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Article 6: Quality charter
All our products are guaranteed to be made in FRANCE.
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Article 7: Terms of delivery
The products can be delivered in all countries of the world, to the address of your choice, in accordance with the information you have provided us. Racines d'étoiles declines all responsibility in the event of a delay or absence of delivery due to the transmission of erroneous or incomplete information concerning the delivery address that you have indicated to us. You will be delivered within an average of 3 to 8 days from the validation of your order form by Racines d'étoiles, in case of payment by credit card.
Astral chart readings are a one-hour service, by telephone appointment, or by sending a document in PDF format, according to your choice. Ange will contact you within 7 days to schedule your telephone meeting or the sending of the PDF document. The appointment will be given within 7 to 10 days of your joint contact.
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Article 8: Return of products
Personalized products, such as posters or any other product that has undergone personalization or transformation based on information that you may have transmitted for your order, cannot be returned. The readings of astral charts by Ange, appear as provision of services and are therefore not eligible for any return. In the case of standardized products, for sale on the site, the product does not correspond to your request, you can return it to us in its original packaging, in perfect condition, within 14 days of its receipt by you at Racines stars, Blandine Ferry, 3 rue du cimetière Nexus 143 - 94500 Champigny-sur-Marne. You can opt for an exchange or for a refund. This will be made by bank transfer within 15 days of receiving your request and according to the following terms:
- If the package is returned without having been opened, damaged or used, we will refund the price of your order.
- If the product is returned due to our responsibility, we will refund the amount of your order.
Despite all the care taken by Racines d'étoiles in preparing the packages, a product may be missing. Likewise, after transporting the package, one of the products may prove to be defective. This is why, upon receipt of your order, it is your responsibility to check the conformity of the products received. Any defect concerning the delivery (missing or broken product, damaged package.) Must imperatively be notified the same day of receipt or at the latest the first working day following receipt to the Customer Service of Racines d'étoiles, by email addressed to rootsdetoiles@gmail.com . Any complaint made after this deadline will be rejected and Racines d'étoiles will be released from any liability. Racines d'étoiles reserves the right to claim the return of the defective product. If all the aforementioned conditions are met, Racines d'étoiles will then proceed either to the exchange, or to the refund of the defective product (s), or to the re-shipment of the missing product (subject to the validity of Requirement).
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Article 9: Intellectual property
All the elements, brands, designs, models, logos, music, graphics. etc. appearing on the Site www.racinesdetoiles.com are the exclusive property of the brand or its suppliers, the latter not granting any license or any right other than that of consulting the Site. The reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes are expressly prohibited. Any other use constitutes an infringement and is punishable under Intellectual Property.
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Article 10: Credits
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